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I can't use my click2pay acccount

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I'm confused by betslips and click2pay.  I signed up for both betslips and click2pay and I was able to place my first order.  But yesterday I could not use the click2pay.  My click2pay has a zero balance but I thought that was ok because I would be covered up to my star rating until the money was withdrawn from my bank account.  I notice under my click2pay account that the status of payment method is "this payment method is locked."  What does that mean?

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Did you contact click2pay?  Seems that would be more fruitful than posting about it here.... Just an opinion.

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