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Arkansas Lottery ticket sales outage caused by severed fiber lines

Jul 24, 2017, 10:01 am

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Arkansas Lottery

The Arkansas Scholarship Lottery experienced an outage Friday, July 21, which affected the sale of draw game tickets. 

The outage began after a work crew severed two fiber lines near the North Shore Business Park in Little Rock.

The system was amended by around 11:00 p.m. the evening of July 21st for about 90 percent of stores, according to a press release from the lottery.

However, there were still more than 100 retailers having problems with their systems over the weekend, affecting their ability to sell draw game tickets. 

Lottery representatives advised retailers who were having problems with their systems to reset them. 

Several Arkansans were disappointed about not getting a chance to buy lottery tickets Friday.

"I drove to several locations," Beverly told local news station 5News, "and all I know is that I couldn't purchase tickets and that the system was down."

The locations visited by Beverly included Murphy's in Greenwood, Flash Market in Greenwood, a convenience store in Mansfield and another location at Hwy. 271 & School St. in Fort Smith.

The Arkansas Scholarship Lottery released the following statement on Saturday about the draw game terminal outage:

Yesterday, the Arkansas Scholarship Lottery experienced a communications outage that prevented the sale of draw game tickets, although it did not affect instant tickets.

The outage began when a work crew severed two fiber lines near the North Shore Business Park in North Little Rock at about 4:00 p.m. Friday (July 21). 

The draw for the Natural State Jackpot was conducted as usual and the system was back up and running for 90 percent of retail stores at 11:10 p.m.   However, about 160 retailers are still having issues with the sale of draw game tickets.

The Lottery asks retailers that are still experiencing problems to reset their terminals. If after that, they are still experiencing issues, they should text their individual store retailer number to: 501-366-8696. Technicians will report back to those affected retailers as the day continues.

The Lottery appreciates everyone's patience.

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